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Call Centre Operators — tax deductions you can claim

For employed call centre and customer service staff, particularly those working hybrid or fully from home. Headsets and home office running costs are the main claims.

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What you can claim

  • Headset

    If not supplied by the employer.

  • Home office running costs

    Running costs if working from home.

    70c/hour fixed rate

  • Professional development

    Training relevant to your current role.

  • Union fees

    Membership fees for your union.

Commonly missed deductions

People in this occupation often forget to claim these — check they apply to you.

  • A quality headset or webcam bought for working from home
  • Small ergonomic equipment
  • A portion of internet/phone for a hybrid working-from-home arrangement

What you can't claim

  • Ordinary 'business casual' clothing

  • Home-to-office commuting on office days

  • Snacks/drinks

Records the ATO expects

  • Diary — Working-from-home diary

  • Receipt — Equipment receipts

Read the full ATO guide for Call Centre Operators

General information only, not tax advice — content last reviewed 01/07/2026 against ATO guidance for FY2025-26. Whether a specific expense is deductible depends on your individual circumstances; confirm with a registered tax agent or the ATO before lodging.

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